Maxlend.com Review: A Risky Lender with Too Many Complaints

What is MexLend?

MaxlendMaxLend is a lending institution that calls itself “the alternative payday loan solution». This website is owned by the Mandan, Hidatsa, and Arikara Nation — the Three Affiliated Tribes of the Fort Berthold Reservation – a federally-recognized sovereign Native American nation in western North Dakota. So Maxlend offers loans from a sovereign government and operates for the service of the tribes. MaxLend management team claims to have over 20 years of experience in online lending. The company is a  member of the Online Lenders Alliance (OLA) which guarantees the establishment of best practice standards in the lending industry. Having served over 2 million people they claim to do their best to solve unique consumer financial situations. Since the lender is owned and regulated by a tribe, MaxLend can’t be sued in a US court – the dispute will be resolved by a  individual arbitration before a neutral arbitrator. The lender says customers should discontinue using MaxLend services if they feel uncomfortable when doing business with a sovereign entity.

Maxlend OLA

Loan typesMin.amountMax.amountPeriodAPRDocuments Poor credit history
Payday Loans, Installment Loans, Advance Loans, Cash Loans, Personal Loans$100$1250Up to 6 monthsFrom 471% to 841%SSN number (no faxing)Yes

MaxLend Loans

The lender emphasizes that MaxLend is the alternative to a typical pay-day loan and instead of paying off the full amount that customers owe on their next payday, they’ll be able to pay back their loans over installments.

MaxLend offers a wide range of various loans, such as payday loans, personal loans, cash loans, installment loans, advance loans:

Maxlend loans

  • Personal loans from MaxLend can come under many different types, like payday loans, installment loans, advance loans, and cash loans. They are unsecured and do not require any collateral;
  • Payday loans is the last resort for customers when they really need some extra cash. Payday loans are to be repaid within one payment and come with a very high APR;
  • Installment loans offered by MaxLend have a schedule of set payments up to 6 months;
  • Advance loans are another name for short-term cash loans. They are very similar to payday loans but there are some differences: advance loans are repaid in installments;
  • Cash loans are fast cash transferred to customers’ accounts as soon as the next business day. Cash loans are to be repaid in one lump sum or in installments.

If approved, money will be deposited into a client’s checking account normally within the next business day.

Terms of Use

Like most short term online lenders, the application process with MaxLend is quick and simple. The first step is to make sure you meet these requirement:

  1. Have a source of direct deposit income into your checking account;
  2. Have an active checking account that has been open for a significant amount of time;
  3. Be at least 18 years old;
  4. Be a United States citizen;
  5. Have no debts and not in a bankruptcy case;
  6. Your take-home pay meets their minimum income requirements.

Compared to the eligibility criteria for other traditional banks and lenders, MaxLend’s loan eligibility criteria are minimal.

First-time customers of MaxLend can qualify for a loan up to $1000, and existing customers — MaxLend VIPs — may qualify for a loan up to $1250. The lender emphasizes that return customers will be able to get a lower interest rates.

Maxlend return customers

MaxLend.com offers installment loan’s up to 6 months and they are not cheap. Their pricing is about $60 per $100 borrowed. This is and APR from 471.7846% to 841.4532% depending on the loan duration and the loan origination fees.

MaxLend mentions that not everyone will be approved for a loan as the lender does require information regarding a customer’s income, residency, and credit score

The lender guarantees that customers’ non-public information is completely confidential and protected by its Privacy Policy. On MaxLend.com. Customers can find a detailed list of the reasons MaxLend can share customers’ personal information and whether customers can limit this sharing. by clicking on a “Privacy” button:

Maxlend privacy

Application Process on Maxlend.com

Applying for a loan from MaxLend.com does not differ much from typical payday loan application processes. If customers think they meet the basic requirements then can apply online by clicking on an “Apply button” on the main page:

Maxlend apply

The application process is four steps:

  1. Fill out the online application. This can take a few minutes if a customer has all the necessary information like bank account numbers available;
  2. MaxLend will review this application for approval or denial. If a customer is approved during usual MaxLend hours of operation, a company’s representative will contact him within an hour (they say they contact typically within 5 minutes) to verify all of the information provided. If a client is approved he will be able to sign loan documents online or eSign;
  3. Once a customer’s details have been confirmed, the lender will send a copy of the application by email for printing (for records);
  4. If everything goes well, the money will be deposited into a customer’s bank account as soon as possible! According to MaxLend, the deposit will hit a client’s bank account the next business day.

An application form is quite short. Customers will have to provide the following information:

  1. Personal Information (including a SSN number);
  2. Income Information (including paycheck or other sources of income periodically deposited to a customer’s account). The customer will need to choose his next two pay dates, and these must be accurate to calculate a loan:Maxlend application
  3. Financial Information (ABA Routing Number, Account Number, Payment Method)

When applying for a loan with MaxLend.com, customers do not need to fax any documents, however, the lender says some exceptions may apply. In this case, MaxLend will contact a customer for more details.

In general, qualifying for final loan approval with MaxLend depends on various factors, including income and the state in which a customer resides. As the lender says, the provided information may be verified with any number of independent verification and credit reporting companies.

Loan Repayment on Maxlend.com

MaxLend offers multi-pay installment loans – a convenient way to pay money back over several equal payments (with the potential exception of the first and last payments). The payment schedule is designed based on the loan amount, interest rate, and number of payments. During an application process, a customer may select between 2 options of how he would like to make his payment – via Electronic Funds Transfer or Credit Card):

Maxlend payment

Their website lists discounts for paying via Electronic Funds Transfer. If customer choose Credit Card, they should be careful as credit card companies charge additional fees for cash transactions.

Most MaxLend installment loans are approximately 6 months, but customers can always choose among weekly, bi-weekly, bi-monthly, or monthly pay dates. The company provides a representative table with interest rate derived from the concept of charging a fee per $100 borrowed per pay period:

Maxlend table

All of MaxLend customers have an opportunity of repaying the loan early without any penalties or fees. Besides, customers can make extra principal payments that will shorten the total number of payments and lower the overall charges paid.

By signing the loan contract, the customer is agreeing to repay the loan, the principal and other loan fees included in the contract on due dated. The lender says that all fees will be listed in the Loan Agreement, and customers should read it carefully. Failure to pay back the loan will result in additional fees and penalties. MaxLend claims that all collections efforts on late payments are conducted in a fair and lawful manner in accordance with applicable laws.

Does MaxLend Offers Loan Extension?

According to the information placed on the website, for customers having difficulty repaying MaxLend loan, repayment plans may be changed. The lender has options. The necessary condition is that the customer should contact the lender’s customer service representatives at 1-877-936-4336 at least 3 business days prior to his loan due date to arrange payment towards his principal loan amount. The amount he chooses will be included in the Interest Rate and Underwriting Fee.

Maxlend phone

MaxLend.com informs that it “does not extend loans to Active Duty Military, their spouses or their dependents.”

Once a loan has been fully repaid, a customer can apply for another loans from MaxLend. Return customers are even rewarded with the MaxLend VIP Advantage – lower fees and higher loan amounts. Clients need to login into maxlend.com personal account to see if they’re eligible.

Maxlend.com Bad Credit History

Having bad credit or no credit is NOT a requirement. In other words, even customers with bad credit can qualify for a MaxLend loan.

Maxlend bad credit

But clients should bear in mind that the company does evaluate their information to determine if they will be able to repay a loan. The lender often uses 3rd party credit reporting agencies to assess customers’ information. As a result, customers’ credit report may or may not be impacted by the particular service used by MaxLend. The company encourages its potential customers to monitor their credit from various credit monitoring services to evaluate their credit score. The lender advises customers not to complete multiple applications on multiple websites to minimize the impact to their credit score.

Technical Characteristics of the Website

Is MaxLend Safe in Terms of Connection?

Encrypted connection on the website is always a guarantee of secure online transactions. Users can recognize the secure connection easily – a secure website’s address bar contains a green identification button (lock). We checked Maxlend.com with the help of Firefox security tool: it turned out that the website uses a 256-bit SSL encryption – a standard security level that is used by millions of websites worldwide to protect users’ data transmitted online through the websites (login, password, address, banking information and so on). The security certificate is verified by GeoTrust, Inc.

Maxlend connection

In addition, Maxlend.com uses a Comodo SSL Certificate – a quick and effective way for an online business to protect user transactions. Using these security tools, the company can win customer trust and increase sales conversions.

Maxlend COMODO

In general, a 256-bit SSL encryption is a high level of security for customers, but can’t be considered the best one. However, for practical purposes, a 256-bit SSL encryption is sufficient to ensure data security.

Maxlend.com Mobile Version

For online lenders, a mobile version of the website is vital. More than half of customers prefer using mobile devices to connect to the Internet. That’s why we checked Maxlend.com Mobile Version. The website has successfully passed a Mobile-Friendly Test offered by Google:

Maxlend mobile version

However, the Google tool couldn’t load 18 page resources and found some redirection errors and other types of errors in the website’s functioning, which mean users can face some problems when using Maxlend’s services.

In general. the mobile version is adapted for a smartphone and pleasant to look at. There is no need to scroll the pages, since everything is displayed correctly and the whole functional works properly. We would rather say using Maxlend.com Mobile Version is more convenient than using the full-sized version of the site.

Checking Antivirus

The owner of Maxlend.com provided no antivirus on the website, which means that users can easily catch viruses or other online threats on their computer. This is a serious drawback which needs to be fixed, as large and trustful online lenders usually use antivirus programs to gain a better reputation. So far, MaxLend can’t be considered the safest website to borrow money online.

Convenience of Using Maxlend.com

To apply for a loan with MaxLend, customers need to register to electronically sign their loan documents and get a full control over his loan. For further access, they will need to enter email and their SSN to log in:

Maxlend login

The company gives representative examples on how it works which is appreciated. MaxLend also describes the application process in detail. For this, the users will need to click on a “How It Works” button on the main page:

Maxlend how it works

If customers do not have a printer and want to print a copy of their loan documents, MaxLend can email or fax these documents to them — users just need to inform one of the company’s representatives by calling at MaxLend customer service phone number 1-877-936-4336.

We can say that MaxLend.com is an informative website. The company has its own blog dedicated to loans, and explains the features and differences of all loans in detail. Customers will be able to find the most frequently asked questions about MaxLend loans by clicking on a “Common Questions” button:

Maxlend faq

The application form is quick and short, so it will not take much time to apply for a loan with this lender. Considering all the above facts, MaxLend.com can be considered a convenient website for borrowing money.

Is MaxLend Legit?

Before borrowing money online, it’s important for a user to know the website is legitimate. We checked Maxlend.com legitability using ScamAdviser and were quite satisfied with the results obtained: the online lender has a 89% trust rating out of 100:

Maxlend scamadviser

According to ScamAdviser, the website seems safe to use. The domain age is more than 4 years. The website has lots of visitors and is constantly refreshed. Although MaxLend.com appears to be based in Belize there are other countries involved and customers should review this information carefully. ScamAdviser is skeptical about the owner country, since for some reason the website is using an anonymous service which prevents users from identifying the website’s owner. We would suggest you confirm the business address before borrowing money from this lender. Still, a 89% trust rating is a very good indicator, the website seems legitimate, and users have a high probability of getting a positive experience with this company.

Maxlend.com Reviews

On-site MaxLend Reviews

There is no MaxLend customer reviews on the website itself. There is no even section where customers can share their experience both positive and negative. But customers reviews is what people want to read before dealing with any company. Sometimes lack of reviews make people search for another website with the same services. MaxLend reviews could be the best way of checking the lender’s reliability.  Since we could not assess the credibility of this lender basing on customer on-site reviews, we decided to look for testimonials on independent websites and forums.

MaxLend Reviews on Third-Party Websites

The first website we came across when searching for Maxlend.com reviews was bbb.org. Regretfully, the company’s rating was poor on BBB. The site contained 27 customer reviews with 24 reviews being negative. It’s a very sad statistics:

Maxlend rating

There are many negative MaxLend reviews both 2016 and 2017 which undermines the reputation of the lender. The latest MaxLend review was dated July, 2017: the user can’t believe the lender operates legally since it offers too high interest rate, but it’s not clear whether he used the services of this company or not:

Maxlend review

Look at some more MaxLend complaints 2017 customers shared on bbb.org. One user described his own experience with this lender. He was approved for a loan and had an exact payoff price, but he had difficulties repaying this amount before the specified day, though the company advertised customers could pay off the loan at any time with no extra fees or charges. As a result, he had to pat almost double the interest. From his point of view, MaxLend is “misleading and unprofessional”, and he recommends staying away from this online lender:

Maxlend review 2

Another customer is also unhappy with the services provided: he borrowed only $350 with MaxLend, but had to repay over $1200 (we don’t know exactly which amount was specified in the contract). Besides, he is skeptical about the company’s location, since everyone has a foreign accent. From this opinion, Maxlend.com are thieves, and he would rate them 0 stars if he could:

Maxlend review 3

Negative MaxLend reviews are overwhelming the BBB website, however, we managed to find two BBB users who were satisfied with the services on this lender. The reviews were dated 2014 and 2015, which is an alarming signal.

One customer said his experience with Maxlend.com was very positive. What he especially appreciates is a responsive customer support service which help him solve his issues every time in a minute. He would definitely use this lender in the future:

Maxlend review 4

The second satisfied customer “loves” MaxLend. He pointed out a friendly and personal support service. He thinks the lender has so many negative reviews because people do not understand the way this lender works. In the end he gave a tip to other customers on how to avoid problems and high rates with MaxLend: all they needed is to repay a loan in installments or one lump and read the contract carefully:

Maxlend review 5

Read more reviews here: https://www.bbb.org/minnesota/business-reviews/payday-loans/maxlend-in-parshall-nd-96503968/reviews-and-complaints.

Since these 2 positive reviews are outdated, we had to search for some fresh testimonials on other third party websites. Unfortunately, the data revealed added no trust to the online service, since the Internet has TOO many MaxLend complaints and almost no good reviews.

Scambook.com contained 81 MaxLend complaints which were unresolved with a total damage of more than $67,000:

Maxlend statistics

Here are some of the most recent complaints. One user got an email from MaxLend saying it was time to pay for his loan, but he had no loans with this lender. When he reached them over phone, they asked him to give them his SSN number and refused to refer him to supervisor. The user asks people to stay away from this “scam” and “fishing” company:

Maxlend review 6 Another customer is also skeptical about the company’s legitimacy, since he had to repay almost twice as much for his loan. He also can’t believe they allow customer to take another loan before they repay the first one. He wants the lender to be investigated for unfair practices:

Maxlend review 7

Read all MaxLend complains on Scambook.com: https://www.scambook.com/company/view/157778/MaxLend.

Here are some more MaxLend complaints we found on other independent websites. One review indicated that repeat customers can hardly get any benefits from this company, though it advertised things differently:

Maxlend review 8

One more user was horrified that MaxLend continued taking funds from his account when the loan was fully repaid:

Maxlend review 9

All these complains made us very distrustful of MaxLend services. And it seems strange that the company has ONLY 2 positive reviews over almost 5 years. Also, it turned out the website advertised things that were quite different in practice, and real lending rates were much higher than the rates specified in the contract. We found too many people who doubted MaxLend’s legitimacy.

Contact Us section

MaxLend Contact Information

The company has provided a detailed contact information: the lender is located in Parshall, North Dakota. MaxLend address, phone and email can be found in a “Contact Us” section:

Maxlend working hours

MaxLend hours of operation are Monday-Friday: 8:00 a.m. – 12:00 a.m., Saturday and Sunday: 9:00 a.m. – 5:00 p.m.

The lender provided different email addresses for different issues: email advertising, customer support, and partnership:

Maxlend contacts

However, the company does not mention the year when it has launched the business – the only information we found was MaxLend management team had over 20 years of experience in online lending.

MaxLend Locations

The advantage of MaxLend is that this lender is available in the District of Columbia and 39 states, including Alabama, Alaska, Arizona, California, Colorado, Delaware, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming.

Many online lenders are not able to offer services in this many states.

The lender does not conduct business in the following states: Arkansas, Connecticut, Georgia, Massachusetts, Minnesota, New York, North Dakota, Pennsylvania, Vermont, Washington, West Virginia. The company mentions that the availability of loans in any U.S. state can change at any time at the sole discretion of the lender, so customers should check for updates before applying for a loan with MaxLend.

Customer Support Service

According to the website, customers can easily get a professional help and advice during MaxLend hours of operation. The customer support team welcomes any questions on applications, repayments, and other queries. Customers who need help can reach the lender via email, a phone number or a contact form which can be found in a “Contact Us” section. The company promises to respond as soon as possible.

Maxlend phone number

Regretfully, the website has no Live Chat for instant messaging.

We decided to use one of the proposed methods of contacting the lender – a contact form – to find out whether we could take another loan from MaxLend if our first loan has not been fully repaid yet. The feedback did not come even 10 hours later, so we conclude MaxLend customer support service is poorely organized, and customers can hardly get an answer to their questions. In fact, lending institutions should have the quickest customer support service, as their clients need money urgently, but, in real life, it’s far from perfect.

Conclusion

MaxLend.com is a lender that has some advantages over using its services. The company offers various options for loan periods. Indeed most payday loans are designed to be paid off within a minimum of two weeks, whereas MaxLend loans are much more structured, with longer repayment periods of equal installments. Scam Adviser’s positive analysis and the OLA membership are good signs, that make MaxLend much more attractive than a regular payday lender. However, the customers should remember that MaxLend is owned and regulated by a tribal community, and cannot be sued in the US Court.

Another advantage of this lender is that it is often willing to make loans to residents of U.S. states where other lenders do not.

What made MaxLend look very suspicious is a huge number of complaints on different websites: too many customers have been charged incorrectly by the lender. Another reason which may keep customers from using this lender is that MaxLend loans are very expensive. That’s why we can’t recommend MaxLend.com as an solution for your financial problems. If you still decide to use this service, make sure you’ve exhausted other lending options and can afford to repay a loan, and clarify the total loan amount to be repaid prior to signing the contract.